Ashfield Surgery
01656 652774
Newcastle Surgery
01656 652721
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Menu
  • Home
  • Appointments
  • Our Team
  • New Patients
  • Clinics
  • Contact
    • Other Suport
    • Patient Rights & Responsibilities
  • Prescriptions
Ashfield Surgery: 01656 652774
Newcastle Surgery: 01656 652721
PYB Health
  • Home
  • Appointments
  • Our Team
  • New Patients
  • Clinics
  • Contact
    • Other Suport
    • Patient Rights & Responsibilities
  • Prescriptions
Menu
  • Home
  • Appointments
  • Our Team
  • New Patients
  • Clinics
  • Contact
    • Other Suport
    • Patient Rights & Responsibilities
  • Prescriptions

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Telephone Advice:

Bridgend Group Practice surgeries are open 8.00am – 6.30pm, Monday to Friday.

Ashfield Surgery: 01656 652774

Newcastle Surgery: 01656 652721

Changing Patient Details

If patients have a change in circumstances, it’s extremely important to notify the practice so that confidential medical records and contact details are kept up to date. This must be done in writing. Please ask for an ‘easy to use’ form at reception.

If patients have signed up to use the online system details can be changed online. Please  CLICK HERE.

OUT OF HOURS

At Bridgend Group Practice, consultations are available between 8.00am – 11.55am and 2.00pm – 5.30pm each day.

Surgeries are open Monday to Friday from 8.00am – 6.30pm each day except Bank Holidays. Outside of normal surgery hours an answer phone message details what to do for out-of-hours cover.

Patients can call NHS Direct (0845 4647) for general advice. If this does not suffice and an out-of-hours doctor is required please call 0330 123 9180.

EMERGENCIES

Where 999 is not required but in the case of an urgent medical case, after morning surgery, patients should call reception. The surgery receptionist or nurse will take further information which will allow them to assess the urgency.

ASHFIELD SURGERY

  • Merthyrmawr Road, Bridgend, CF31 3NW

The surgery is open Monday to Friday from 8.00am - 6.30pm every day with appointments running until 5.30pm, except Bank Holidays. The surgery is also closed on the last Tuesday of every month for in-house staff training. There will be emergency cover from 1.00pm on these days.

 MorningAfternoon
Mon08:00-11:5514:00-17:30
Tue08:00-11:5514:00-17:30
Wed08:00-11:5514:00-17:30
Thu08:00-11:5514:00-17:30
Fri08:00-11:5514:00-17:30
SatSurgery Closed
SunSurgery Closed

NEWCASTLE SURGERY

  • Newcastle Surgery, Llangewydd Road, Bridgend, CF31 4XX

The surgery is open Monday to Friday from 8.00am - 6.30pm every day with appointments running until 5.30pm, except Bank Holidays. The surgery is also closed on the last Tuesday of every month for in-house staff training. There will be emergency cover from 1.00pm on these days.

 MorningAfternoon
Mon08:00-11:5514:00-17:30
Tue08:00-11:5514:00-17:30
Wed08:00-11:5514:00-17:30
Thu08:00-11:5514:00-17:30
Fri08:00-11:5514:00-17:30
SatSurgery Closed
SunSurgery Closed

Coronavirus COVID-19

Changes to the way you access Bridgend Group Practice: Ashfield and Newcastle Surgeries during the pandemic

  • If you have symptoms of fever or a new onset dry cough, you should stay at home for 7 days.
  • If your symptoms are mild to moderate, YOU DO NOT need to phone 111 or the surgery
  • Patients with Coronavirus symptoms should telephone 119 for a COVID test
  • If your symptoms worsen, then you should call 111.

 

We are NOT equipped to see patients with COVID in the surgery nor as a housecall, so if you have COVID and your symptoms are significant, you should phone 111 first.

APPOINTMENTS

You can NO longer book an appointment online. We have moved to a telephone triage model of care to protect patients and reduce the impact of Coronavirus.

WHAT DOES THIS MEAN?

You are no longer able to book an appointment without first speaking to a Doctor or Nurse via the phone.
Booking Appointments
Attending The Surgery
Collecting Prescriptions
Latest Updates
  • Ashfield Surgery, Merthyrmawr Road, Bridgend, CF31 3NW
  • Newcastle Surgery, Llangewydd Road, Bridgend, CF31 4XX

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HOW DO I GET AN APPOINTMENT?

You must ring the surgery on 01656 652774 or 01656 652721 from eight am. You must give an up to date phone contact number, a reason for the call and be able to answer the phone when we ring. A GP or nurse will ring you back and speak to you to decide if you need to come to the surgery to be assessed. We will have to deal with as many problems as possible over the phone or video link, only bringing patients to surgery for an examination when absolutely necessary. All other patients will be seen in Ashfield Surgery. But patients should only attend after being told to do so. If you have symptoms, you should not attend unannounced. We are trying to limit potential exposure to coronavirus for fellow patients and our staff/premises. This is for your safety as well as our staff.

This does not apply to existing appointments for INR / wound care / bloods etc that have been already booked although this may change and you will be notified. If you have a pre-booked appointment with a GP you will have been notified of the change to your appointment and all pre-booked appointments will be at ASHFIELD SURGERY.

ATTENDING THE SURGERY

If you need to come to surgery you will be told whether to attend Ashfield or Newcastle Surgery. Before coming to the surgery, please make sure that you’ve washed your hands and you should wash your hands upon returning home.

WHAT IF I HAVE BEEN ASKED TO ATTEND NEWCASTLE SURGERY?

If you have been advised to come to Newcastle surgery. On arrival you will be told to call the Practice mobile and wait in your car until we call you back and arrange for you to be seen in our isolation room. You will be asked to put on a paper mask and you will then be assessed by our clinical team who will be wearing a paper mask, plastic apron and gloves. Please do not be frightened by this it is for your protection and theirs. We stress that we CANNOT see COVID patients as we do not have full COVID Personal Protection Equipment to see coronavirus infected patients, they will be managed via 111.

WHAT IF I HAVE BEEN ASKED TO ATTEND ASHFIELD SURGERY?

All other patients will be seen in Ashfield Surgery. But patients should only attend after being told to do so. If you have symptoms, you should not attend unannounced. We are trying to limit potential exposure to coronavirus for fellow patients and our staff/premises. This is for your safety as well as our staff.

WHAT IF I HAVE COME FOR A PREBOOKED?

All pre-booked appointments will be at ASHFIELD SURGERY. Come to Ashfield Surgery where you will be able to check in in the usual way. Do NOT turn up at Newcastle surgery as this is strictly for patients who have been requested to attend by the triaging team. You will not be allowed or able to enter Newcastle surgery as the doors will be locked.

WHAT IF I DON’T NEED AN APPOINTMENT BUT WOULD LIKE ADVICE?

In the first instance go to www.pybhealth.com and use the patient support videos section or the common illness section. These sections have been written by local GPs and give the same advice as you would receive in an appointment. If this does not answer your query or offer advice on how to manage your problem then ring the surgery.

PRESCRIPTIONS

If you need to order a repeat prescription please do NOT come to the surgery either

  1. Call the Prescription Hub on 01656 311010
  2. Use MHOL to order 
  3. If you are unable to use either of the above methods or you are unable to wait for 72 hrs – ring the surgery and the reception staff will complete a prescription request form on your behalf you will need to give the following details:
    1. medication required
    2. Quantity
    3. Contact number.

If you usually use the Hub please continue to do so, please be aware that they may be busier than normal.

HOW DO I COLLECT MY PRESCRIPTION?

If your prescription normally goes to a local pharmacy it still will, so you will need to go there.

WHAT IF I NORMALLY COME IN TO PICK IT UP?

Please do NOT come to the surgery. When you put your request in please indicate which pharmacy you wish to pick it up from and we will ensure it gets to the pharmacy. This will minimise face to face contacts.

We know this sounds a bit daunting, even scary but please be reassured that this is for everyone’s benefit. If you are unwell or need advice you will still be able to access this. We are not closed. It may take longer to access us but please be patient we have reduced all non-patient facing work to deal with your problem or illness. You will not need to worry if you don’t ring at 8 am. All patients who ring will be dealt with the same day.